MOUNTAIN LAKES VACATION RENTALS Payment Options & Cancellation Policy

CREDIT CARDS - When paying by credit card (We accept: Visa, MasterCard, and Discover):

• Full week reservations made 5 weeks or more in advance require 1/2 the total amount be paid at the time the reservation is made.
  (Reservations will not be confirmed unless payment is received). The remaining 1/2 is due at check in.
• Reservations made less than 5 weeks in advance require the total amount be paid at the time the reservation is made.
  (Reservations will not be confirmed until payment is received.)
• Credit card companies charge us a fee each time we bill a card, therefore we will NOT move a charge from one card to another.

CHECK - Reservations more than  6 weeks in advance paying the full amount by Check, Cash ,or Money Order may schedule payments as follows:

• $250 is due within 7 days after making the reservation.
  (If a check, cash, or Money Order payment is not received within 7 days the reservation is automatically cancelled.)
• A total of 50% (Including the 1st $250) is due 6 weeks prior to the check-in date.
  (If a check, cash, or Money Order payment is not received or other arrangements made the reservation is automatically cancelled)
• The remaining 50% is due by check, cash, or money order when you check in.

Reservations may be made 6 weeks or less in advance and paid by check require:

• The total amount be paid by check at the time the reservation is made.
  (We will hold the reservation for 7 days waiting on a check BUT  reservations will not be confirmed until payment is received.)
• AND as a back up, A valid credit card is authorized for full payment.
  (An authorized credit card is not billed to your account but is pre-approved for later billing if necessary)

HOLIDAY WEEKENDS: Reservations for a HOLIDAY WEEKEND ONLY require FULL PAYMENT in advance.
We will take WEEKEND ONLY reservations usually no more than 4 weeks in advance. Specific dates will be on the internet.
Reservations for the WEEKEND ONLY involving Holidays or Special Events are not normally taken in advance.

IN ALL CASES: A damage deposit (usually $250, higher deposits are required for pets, large groups, and when requested by the owner) is required when you check in. This should be in the form of a separate check or by signing a credit card authorization and will not be processed unless to cover extraordinary cleaning fees, garbage charges, phone charges, or missing or damaged items.

CANCELLATIONS: The price you were quoted and billed includes a reservation fee service charge of $55-$200 (Plus Tax) depending on the house selected. This fee is not a rental fee but a separate charge for processing the reservation, credit card fees, etc.  In case of cancellation and your payment was by credit card this fee is not refundable, however, you may apply this fee to a new reservation within a year of the original. If your payment was by check, cash or money order this fee may be applied to a future rental or refunded at your request. Check payments will be held for 6 weeks to ensure payment clears the bank. 

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