MOUNTAIN LAKES VACATION RENTALS Payment Options & Cancellation Policy

CREDIT CARDS - When paying by credit card (We accept: Visa, MasterCard, and Discover):

• Full week reservations made 5 weeks or more in advance require 1/2 the total amount be paid at the time the reservation is made. (Reservations will not be confirmed unless payment is received). The remaining 1/2 is due at check in.
• Reservations made less than 5 weeks in advance require the total amount be paid at the time the reservation is made. (Reservations will not be confirmed until payment is received.)
• Credit card companies charge us a fee each time we bill a card, therefore we will NOT move a charge from one card to another.

CHECK - Reservations 5 weeks or more in advance paying the full amount by Check may schedule payments as follows:

• 20% is due within 7 days after making the reservation. (If a check, cash, or Money Order payment is not received within 7 days the reservation is automatically cancelled.)
• 30% is due one month prior to check in (For a total of 50% to be paid 5 weeks or more in advance). (If a check, cash, or Money Order payment is not received or other arrangements made the reservation is automatically cancelled) (Your reservation deposit is then refunded with a "Reservation Fee" and tax withheld.)
• The remaining 50% is due when you check in.

Reservations may be made less than 5 weeks in advance and paid by check but require:

• The total amount be paid by check at the time the reservation is made. (We will hold the reservation for 7 days waiting on a check BUT  reservations will not be confirmed until payment is received.)
• AND as a back up, A valid credit card is authorized for full payment. (An authorized credit card is not billed to your account but is pre-approved for later billing if necessary)

HOLIDAY WEEKENDS: Reservations for a HOLIDAY WEEKEND ONLY require FULL PAYMENT in advance.
Reservations for the WEEKEND ONLY involving Holidays or Special Events are not normally taken in advance.
We will take WEEKEND ONLY reservations usually no more than 4 weeks in advance. Specific dates will be on the internet.

IN ALL CASES: A damage deposit (usually $250, higher deposits are required for pets, large groups, and when requested by the owner) is required when you check in. This should be in the form of a separate check or by signing a credit card authorization and will not be processed unless to cover extraordinary cleaning fees, garbage charges, phone charges, or missing or damaged items.

CANCELLATIONS: The price you were quoted and billed includes a “reservation fee” service charge of $55-$200 (Plus Tax) depending on the house selected. This fee is not a rental fee but a separate charge for processing the reservation and is not refundable under any circumstances. In case of cancellation you may apply this fee to a new reservation within a year of the original.

• If you cancel more than three weeks in advance you will receive a full refund less the “reservation fee” described above.
• If cancelled less than 3 weeks but before arrival is scheduled 1/2 of the total is forfeited.
• The day arrival is scheduled the full amount is payable and will be billed to your credit card whether or not you show up.
• If the house is re-rented for time you've  cancelled you will receive credit for the pro-rated rent less the “reservation fee”.